Mili Khatri – UX Research & Design

Education

Bachelor of Arts in Web Information Systems | New Jersey Institute of Technology

Dean’s List 2021, 2022, 2023, 2024 | GPA: 3.6 | 2021 - 2025

Key Courses: Designing the User Experience, Discovering User Needs for UX, Intro to Web Dev., Building Web App, Mobile App. Design, IS Mgmt & Business Processes, Database Design Mgmt & Appl, and Analysis & System Design

Skills

Technical Skills

  • Web Development: HTML, CSS, JavaScript
  • Database Design: SQL, Python
  • Software Development: SAP, Python

UX/UI Design & Research:

  • Wireframing, Usability Testing, UX Research, Mixed Methods Research, Information Architecture, User Experience Design (UED), User Interface Design, Interaction Design, User-centered Design, Human-Computer Interaction, Experience Design, A/B Testing, Prototyping & Mockups, Design Thinking, Product Research & Service

Design Softwares:

  • Figma, Adobe Photoshop, Adobe Illustrator, Canva, Wix, WordPress

Certification

  • MS Word, Access, and PowerPoint

Projects

Bizinc Battaua Site

September 2024

  • Conceptualized and designed a comprehensive webpage layout on Figma for a skincare brand, focusing on a clean, modern aesthetic that aligns with the brand’s identity.
  • Developed user flow and layout to ensure intuitive navigation and highlight key sections, including product features, brand story, customer reviews, and contact information.
  • Coordinated with development team to translate Figma designs into a live site, providing guidance on design specifications, responsiveness, and visual consistency.

College Travel Itinerary App

March 2024

  • Conceptualized and designed a dynamic travel itinerary app on Figma tailored for college spring breakers, from initial idea to a working prototype in 6 hours.
  • Developed the app from scratch, ensuring adherence to accessibility standards and prioritizing ease of use for all users.
  • Successfully delivered a prototype that revolutionizes how college spring breakers plan and navigate their trips, earning positive feedback and user satisfaction.

All Baked Up - UX Research & Analysis

Nov - Dec 2023

  • Conducted qualitative research on the impact of visual aesthetics on user engagement for bakery websites.
  • Designed and executed semi-structured interviews with diverse participants to evaluate website usability and aesthetic appeal.
  • Identified key UX/UI factors influencing user trust, navigation, and purchasing decisions.
  • Provided data-driven recommendations for improving UI/UX design based on user feedback and emotional responses.

Wander Glow Website Creation

Oct - Dec 2023

  • Designed and developed a website for a candle company, covering all aspects from accessibility, stakeholder engagement, user personas, user stories, and ensuring the website catered to the diverse needs of the target audience.
  • Utilized Figma to craft initial design, incorporating stakeholder feedback to refine the visual aesthetics & user interface.
  • Implemented coding for the website, ensuring seamless functionality and adherence to web accessibility standards.
  • Delivered a user-centric website that effectively showcases the candle company's products and brand identity while providing an intuitive and enjoyable browsing experience for visitors.

Start-up Business Development

Jan - May 2022

  • Brainstormed a business idea with potential to profit
  • Collaborated with a group of peers to build a business plan to execute and predict the future of this business idea.
  • Identified targeted consumers, attracted them via targeted advertisement based on consumer groups, found investors, identified loan opportunities, and predicted profits over the course of next 10 years.

Experience

Desktop Application Intern | Kashmir World Foundation

Sep 2024 - Dec 2024

  • Refined and enhanced the user interface design for a desktop application, improving usability and overall user experience.
  • Conducted usability testing and gathered user feedback to identify and implement improvements
  • Collaborated with design and development teams to align UI/UX efforts with project goals and objectives
  • Created design mockups and prototypes to visualize new features, contributing to support KwF’s wildlife conservation mission.

UX/UI Design Intern | Bizinc

Sep 2024 - Dec 2024

  • Design intuitive and visually appealing user interfaces for web and mobile applications.
  • Create wireframes, mockups, and prototypes to communicate design concepts.
  • Conduct user research and usability testing to inform design decisions.
  • Collaborate with developers to ensure seamless implementation of designs.

Receptionist | College of Science and Liberal Arts Dean's Office, NJIT

May 2023 - Present

  • Assist students, faculty, and staff with general inquiries and direct them to the appropriate resources.
  • Create engaging social media content, including posts and videos, to enhance the employer's online presence and support communication initiatives.
  • Collaborate with other administrative staff and departments within NJIT as needed as well as assist in special projects or events as required.

Manager | Vibez Juice Cafe

Feb 2022 - Nov 2023

  • Inventory Management: Overseeing the inventory levels and ensuring that there is an adequate supply of products to meet customer demand. Ordering products and supplies, monitoring inventory levels, and controlling waste.
  • Financial Management: Ensuring the financial performance of the cafe, setting budgets, and monitoring expenses. Responsible for maintaining accurate financial records and creating reports for upper management.
  • Customer Service: Providing excellent customer service to customers to saKsfie them with the products/services offered.
  • Hiring, training, and supervising employees, ensuring they have the necessary resources to perform their jobs effectively.

Shift leader | Dunkin Donuts

Jan 2020 - April 2022

  • Customer Service: Ensured that customers are provided with fast, friendly, and accurate service, and that their needs are met in a timely and efficient manner and resolved customer complaints and concerns.
  • Oversaw the work of the team members and provided guidance, training, and support to ensure that all tasks are completed efficiently and effectively, scheduled and supervised employees.
  • Ensured that all operations are performed efficiently and in accordance with Dunkin' Donuts policies and procedures.

Crew Member | Dunkin Donuts

Jul 2019-Dec 2020

  • Interacted with customers, took and fulfilled orders.
  • Prepared coffee, donuts, sandwiches, and other menu items to company standards. This includes measuring ingredients. brewing coffee and following safe food handling procedures.
  • Operated the cash register, make accurate change, and maintained a balanced cash drawer.